Refund policy

Last updated: 15/01/2026

AMOR Clothing products are made to order through our fulfilment partner, Tapstitch. Because of this, we operate a limited refund policy as outlined below.

Refunds & Cancellations

All items are made to order, therefore:

  • We do not offer refunds or cancellations once an order has been placed and production has started
  • Orders cannot be changed after checkout (including size, colour, or address)

Please ensure all details are correct before completing your purchase.

Damaged or Faulty Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue, include:

  • Your order number
  • Clear photos of the item and packaging
  • A brief description of the issue

If the issue is confirmed, we will arrange a replacement or refund where appropriate, in line with Tapstitch’s policies.

Lost Orders

If your order appears lost:

  • Check your tracking information first
  • Contact us if there has been no movement for an extended period

We will work with Tapstitch and the courier to investigate. Refunds or replacements are handled on a case-by-case basis.


Returns & Exchanges


Due to the made-to-order nature of our products, we do not accept returns or exchanges for reasons such as:

  • Change of mind
  • Incorrect size ordered
  • Colour preference

 

Exceptions

Returns or exchanges will only be considered if:

  • The item is faulty
  • The item was damaged in transit
  • You received the wrong product

All claims must be made within 7 days of delivery.

Condition of Returned Items

If a return is approved:

  • Items must be unused, unwashed, and in original condition
  • Returns without prior approval will not be accepted

Contact

For returns or exchanges enquiries, contact: Contact@amorclothing.uk

 

AMOR Clothing is a trading name of Brandon Hillery